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Allstate Employee Suggestions

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Name:

Evan

E-Mail:

evanmcrowther@yahoo.com

City/State:

Salem/ Utah

Remote Name:

161.28.184.56

Date:

February 11, 2005

Comments

Greetings! I have worked for Allstate Insurance for five years, and I find Allstate-insurance-sucks to be a very interesting website. I am not an agent, but have seen what goes on in the office. In any company you work for there will be room for dishonesty, under-minding, and ways to beat the system. The levels of integrity for a business rely heavily on the internal users, managers, owners, etc. Insurance is no different. Where ever you go you will run into dirt balls along the way; however, there will be just as many outstanding citizens with complete integrity, with only the motive to serve you and make your life more secure. The owner/manager of the Allstate office I work for is a mentor and role model to me and many others. I have never seen a man with so much integrity and extreme will to help people. His book of business does very well. However, an agent in the city down the road was just fired as a result of unethical behavior. What does this tell you? Well, Allstate is no different from any other company in this sense; ownership and management will make the difference. Get to know your Insurance agent, look at his family, and pay close attention to how he/she runs a business. I suspect, that Allstate as whole spends more money in a year then the average person will make in a life time in efforts to properly pay claims to victims, and protect those whom they insure. �If you want to know me, talk to the people who like me, not to those that have claimed hatred on me.� (Jay B. Crowther)

Name:

FIGHTING THE IRISH!

E-Mail:

N/A

City/State:

ROANOKE, VA

Remote Name:

151.199.14.223

Date:

January 30, 2005

Comments

NTNI you can kiss my ass! who are you calling LAZY you sorry drunken mic's? We in the ATSC bust our butts every day, all day long, with no breath in between complex Alstar, ADT and EHC calls. You don't even know how to do what little you've already been taught. We clean up your messes constantly. check the tickets you do and see who got the call back and fixed the actual problem. and by the way, everyone who call and gets us in the states, is relieved they can understand us when we speak and don't have to hang up and call back hopeing to get an american who speaks english! Don't you dare call us LAZY, you don't have a frigging clue what you are in for. Not to mention you guys are getting grossly underpaid to do our jobs, coz we are already grossly underpaid to do them!

Name:

ANOTHER HAPPY EMPLOYEE - YEAH RIGHT

E-Mail:

City/State:

LAKE SUCCESS, NEW YORK

Remote Name:

69.27.249.82

Date:

January 29, 2005

Comments

PEOPLE LIKE MARGO PALMERO WHO SITS ON HER FAT ASS ALL DAY BARKING OUT ORDERS SHOULD BE FIRED. SHE HASN'T DONE A STITCH OF WORK IN THE LAST 20 YEARS AND IF YOU PUT HER AT A PERSONAL LINES DESK SHE WOULDN'T KNOW DICK AND WOULD BE BLOWING THE BOSS WITHIN THE FIRST WEEK. I HEARD SHE GOT HER POSITION DOGGIE STYLE. SHE WATCHES EMPLOYEES LIKE HER OLD SECRETARY CAROLYN THOMAS GET HARRASSED BY THE LIKES OF PEOPLE LIKE BILL SMITH AND PETER HARTMAN WHO MAKE SEXUAL REMARKS ABOUT HER BEHIND HER BACK. I.E. HOW DO YOU THINK CAROLYN GOT THAT BALD SPOT ON HER HEAD? FROM HER HEAD HITTING THE HEADBOARD. THE POOR WOMAN HAD SMALL CHILDREN AND WAS PREGNANT WHILE HER HUSBAND DIED OF CANCER. THE POOR WOMAN COULDN'T HAVE BEEN NICER AND MARGO TREATED HER LIKE A DOG BEFORE SHE RETIRED. MARGO PALERMO IS A PHONY, PREJUDICE,AND ANTISEMETIC. SHE GIVES ALL HER RELATIVES GREAT POSITIONS AT ALLSTATE, LIKE MARIA COONEY, MIKE SCHROPFER AND SOME OTHER SCHMUCK IN THE LAKE SUCCESS ALL AND THEY ALL PROCEED TO PUSH EVERYONE AROUND LIKE BULLIES. AND NO ONE CAN EVER SPEAK UP FOR THEMSELVES BECAUSE YOU DON'T KNOW WHO'S RELATED TO WHO ANYMORE. THE NEPOTISM IS UNBELIEVABLE WITH MARGO PALERMO. DON'T WORRY MARGO, YOU MAY NOT GET IT IN THIS LIFE, BUT IN THE AFTERLIFE, YOU GOT WHAT'S COMING TO YOU. YOU WOULDN'T EVEN HELP YOUR DYING FRIEND ALLISON. IF THERE ARE ANY ATTORNEYS OUT THERE LOOKING TO INVESTIGATE FAIR EPL PRACTICES AT A COMPANY SO BIG AS ALLSTATE IN THE NEW YORK REGION, YOU HAVE A WORLD OF LITIGATIONS WAITING FOR YOU. AND BELIEVE ME, START WITH MARGO PALERMO AND THE NEW YORK CLAIMS OFFICE AND HOW THEY TRAIN AND TREAT THEIR EMPLOYEES. ESPECIALLY THEIR MANAGEMENT TEAM AND MORE IMPORTANTLY, THEIR CUSTOMERS. YOU HAVE PEOPLE LIKE MARIA COONEY HAVING OPEN OFFICE MEETINGS WITH EMPLOYEES ABOUT HOW "LIKES TO WIN THE AWARDS", AND LET'S FIND WAYS TO CHEAT THE CUSTOMERS SO I CAN COME UP SMELLING LIKE A ROSE AND WIN A BIG FAT FUCKING AWARD ALL AT THE EMPLOYEE AND CUSTOMERS'S EXPENSE.

Name:

mayneeda jobagain

E-Mail:

goodbyegirlfriend@yahoo.com

City/State:

cape coral fl

Remote Name:

4.190.143.153

Date:

January 28, 2005

Comments

WOW! I was surprised to read all this stuff as a former employee of Allstate Agents. My biggest advice is to get to the "girl" behind the desk. The office mgrs. in these office are the most informed and educated on the business and how to get things done. A lot of the agents just don't know how to handle the simplest of things: claim problems, billing questions and mistakes. I was top notch at the office and handled a lot of problems. Unfortunately I think those customers stayed with me not Allstate Insurance.

Name:

Rather not say

E-Mail:

City/State:

Remote Name:

69.137.73.189

Date:

January 26, 2005

Comments

Clifton Lee, Managing Attorney for Georgia, Alabama, Tennessee, Dennis Blevins, Former Lead Counsel for Tennessee. Anyone ever heard of these two wonderful employees? Please feel free to comment on these two Assholes.

Name:
Marvin K. Mooney
E-Mail:
City/State:
Remote Name:
63.188.97.221
Date:
January 22, 2005
Comments
I've been reading the ongoing comments from NTNI ... Sorry, but I can't see you as outsourcing when you're just moving up the coast, because your building is too small. To be outsourced, you have to depart the coast for another country. (The bosses will have us believe that another company has to do the job) Yes, NTNI, you're getting some of the Tech Support jobs (but not all). What you may not realize is exactly what you're in for. Remember all the comments like "6 Month Test" ... that's going to come back to haunt you. It take 6 weeks to learn the nuts and bolts of one of our major call types, and 6 months more of answering the phones to become a fair analyst on it ... and that's with experienced, call taking, mentors at your side every day, which you won't have. Just remember the words of the late President Kennedy as you go through it: "We chose to go to the moon and do these other things not because they are easy, but because they are hard." We'll be ready to take back the calls shortly, as a core of expreinced employees is required for any successful migration.
Name:
Allstate Employee
E-Mail:
H8Allstate@mindspring.com
City/State:
USA
Remote Name:
68.230.249.202
Date:
January 22, 2005
Comments
Allstate's goal is to collect premiums, NOT TO PAY CLAIMS. Anybody knows this. I work for them and I know this. This is the goal of any insurance company. It's a funny ass place to work too. They treat you like Kindergarten, and people get excited about an extra half hour of personal time. Only brainwashed Anal Fishers get good raises. They make the rules as they go, and those who 'play the game' get the Vaseline option -- but they still get it hard... Leave Ireland alone, they are just being raped by Allstate and exploited like in the U.S. India may be next. Power knows no Patriotism. Pocketbooks know no Patriotism. But rest assured, the Vaseline will be in Good Hands.
Name:
E-Mail:
City/State:
Remote Name:
152.163.100.132
Date:
January 21, 2005
Comments
How much money we make depends on whose a** we kiss and how many calls we take a day. Oh and the level of customer service we provide to the cranky agents who are on the other end of the phone call. It varies from person to person. I know some of the 2nd level specialists make around 30,000 a year and some mgrs make 42,000.
Name:
NTNI Employee
E-Mail:
no@mail.supplied
City/State:
Belfast
Remote Name:
62.254.32.12
Date:
January 20, 2005
Comments
How much does a low-level ATSC employee in the states make? I'm sure it's not much more than in Belfast. Also, I sympathise, We've been outsourced too. NTNI is currently in the process of moving all of its MRA and Password calls to another part of Ireland... It's a completely new team down there, so be patient with them while they learn.
Name:
Frank
E-Mail:
frank_scanlon@ose-usa.com
City/State:
San Jose, CA
Remote Name:
68.123.178.61
Date:
January 13, 2005
Comments
Please, tell me where can I get the name of the Allstate Claims manager for the Golden Gate, Livermore office? I want to copy him on a disputed claim. Thanks!
Name:
E-Mail:
City/State:
Remote Name:
69.137.73.189
Date:
January 10, 2005
Comments
Allstate Litigations Services VTO need I say more? Clifton Lee (Attorney at Law) whom never tried a case ever is the most full of shit mananging "Attorney" he will visit his offices GAT in Hotel rooms instead of being a real employee and visiting the offices in person. It seems to me that "Managers" avoid conflict until it blows in their face then they will throw any of their employees under the bus as long as their ass looks good. I believe Pat Gallary, Joan Gilmore would like to know what really goes on in the Litagation Services or maybe they just do not give a shit. As far as Ireland "help desk" big language barrier!
Name:
Anonymos
E-Mail:
anonymos.com
City/State:
ca
Remote Name:
64.136.26.225
Date:
January 10, 2005
Comments
Keep it up, the Allstate factory continues to turn out loyal thieves. They will never pay what they owe until your complaint is esalated to senior management.
Name:
ATSC Roanoke
E-Mail:
City/State:
Roanoke, VA
Remote Name:
64.12.116.132
Date:
January 08, 2005
Comments
The only thing I have to say is NTNI should start checking their agent�s ticket history before that start downing on the ATSC. You claim to be able to take password-reset and mortgage calls, which by the way are two of the easiest calls types Allstate has, but it has came our attention your dumb asses aren�t even qualified enough to do that! So being an ATSC Allstate employee that I am, I would like to wish you IDIOTS good luck when you take our jobs. There is no doubt it mind that we will not be working in the same department come 2006 but at least I know it�s not because we weren�t qualified, it�s b/c they can pay you what $1.00 a day and you can walk out standing proud! Let me tell you what you can have it and you can have it all BULLSHIT included! One last thing next time you get a password call on session a, why don�t you have the agent log off before they continue to work, it just might make NTNI look a little bit smarter!!
Name:
SUPERMAN...
E-Mail:
City/State:
Remote Name:
24.254.158.145
Date:
January 06, 2005
Comments
IN RESPONSE TO THE NTNI EMPLOYEE POST REGARDING THE WORK MOVING OVER TO IRELAND. TO ALL YOU IN IRELAND...KEEP THESE 3 THINGS IN MIND. 1, YOU ARE GETTING SOME OF THE WORK BECAUSE YOU ARE CHEAP LABOR. NOT BECAUSE YOU DO THE WORK BETTER, BUT BECAUSE ALLSTATE CAN HAVE YOU DO THE WORK FOR LESS MONEY. YOU DONT MAKE WHAT WE DO IN THE USA AND YOU ARE A CHEAP WAY TO GET THE WORK DONE. ALLSTATE IS ONLY CONCERNED WITH THE BOTTOM LINE. 2, THANK YOU FOR GIVING US THE CHANCE TO EXPLORE OTHER OPPORTUNITIES WITHIN ALLSTATE (IF WE CHOOSE). THE ATSC IS NOT THE ONLY DIVISION OF THE COMPANY. AND 3, HAVE FUN ADJUSTING YOUR SCHEDULE TO MEET THE AGENT'S HOURS DAY IN AND DAY OUT IN AMERICAN TIME ZONES. REMEMBER, YOU ARE PIGEON HOLED IN IRELAND, HAVE FUN! TOP O' THE MORNING TO YA!
Name:
E-Mail:
City/State:
Remote Name:
152.163.100.132
Date:
January 06, 2005
Comments
All of the lazy American workers at the ATSC who pick up your slack in NTNI as you can't even reset a password correctly. Say what you will about the ATSC employees but we know who does the work!
Name:
E-Mail:
City/State:
Remote Name:
12.149.100.21
Date:
December 14, 2004
Comments
For former Allstate employees who have been recently terminated, be careful when filing for unemployment. Allstate may challenge your benefits and they are prepared to go all the way. They have a slick company in thier back pockets called UCexpress. It's basically a watchdog company for U.C. benefits. They will coach witnesses and prepare statements for appeal hearing. Get an attorney and fight for your benefits.
Name:
NTNI Employee
E-Mail:
nospam@nospamwanted.com
City/State:
Ireland
Remote Name:
81.156.130.230
Date:
November 17, 2004
Comments
Well for anyone out there who is wondering why NTNI is taking over alot of the ATSC jobs it could have something to do with the 6% higher output of happier callers that what the ATSC in the USA is giving it's callers.... and well then there are the people who are setting up the accounts (I.E on windows) for the NTNI people... they are putting their jobs on the line by not getting people access fast enough and when it does come it is usually not set up right therefore affecting their work.... o well all of this has been reported to higher levels in allstate and noted... just watch the Jobs come to Ireland Faster and Faster because of "Lazy" people in allstate in the USA....
Name:
NTNI Employee
E-Mail:
nospam@nospamwanted.com
City/State:
Northern Ireland
Remote Name:
81.156.130.230
Date:
November 17, 2004
Comments
Well for anyone out there who is wondering why NTNI is taking over alot od the ATSC jobs it could have something to do with the 6% higher output of happier callers that what the ATSC in the USA is giving it it callers.... and well then there are the people who are setting up our accounts for the NTNI people... they are putting their jobs on the line by not getting people access fast enough... therefore affecting their work.... o well the managment have hard all of this... just watch the Jobs come to Ireland Faster and Faster because of "Lazy" people in allstate in the US....
Name:
E-Mail:
City/State:
Remote Name:
205.188.116.132
Date:
October 28, 2004
Comments
Well it's official. NTNI will take at least 50% of the jobs from the ATSC. Funny how this went from a "test" to a "migration" of work. ATSC employees aren't supposed to discuss this with the Agency workforce yet the official word is Allstate isn't keeping it a secret!
Name:
E-Mail:
City/State:
Remote Name:
205.188.116.132
Date:
October 28, 2004
Comments
Well it's official. NTNI will take at least 50% of the jobs from the ATSC. Funny how this went from a "test" to a "migration" of work. ATSC employees aren't supposed to discuss this with the Agency workforce yet the official word is Allstate isn't keeping it a secret!
Name:
E-Mail:
City/State:
Remote Name:
205.188.116.132
Date:
October 28, 2004
Comments
Well it's official. NTNI will take at least 50% of the jobs from the ATSC. Funny how this went from a "test" to a "migration" of work. ATSC employees aren't supposed to discuss this with the Agency workforce yet the official word is Allstate isn't keeping it a secret!
Name:
E-Mail:
City/State:
Remote Name:
205.188.116.132
Date:
October 28, 2004
Comments
Well it's official. NTNI will take at least 50% of the jobs from the ATSC. Funny how this went from a "test" to a "migration" of work. ATSC employees aren't supposed to discuss this with the Agency workforce yet the official word is Allstate isn't keeping it a secret!
Name:
E-Mail:
City/State:
Remote Name:
138.89.179.175
Date:
September 01, 2004
Comments
Name:
Allstate employee
E-Mail:
Yeah Right
City/State:
Woodridge
Remote Name:
24.15.175.206
Date:
August 25, 2004
Comments
Sara Brito is a part time team leader in a call center in Illinois. She knows nothing of auto insurance and when a customer wants to speak with her she passes the call off to other employees that she supervises. She came from the attendance dpt and was promoted only because she knew the higher ups. She is as sharp as a box of rocks. She sends emails back and forth to other team leads and she claims shes working. They actually pay her to chat with other employees and she is very useless at that company.Northbrook needs to investigate the qualifications of these team leaders. They would be surprised to learn these people know jack about insurance and F*%# around on company time.She is a terrible team leader because she makes it very obvious who she likes and doesnt like on her team.Very Professional Sara. No class either. She tried to force people to resign because she didnt like them.What an UGLY B&%$#.I think her perfect job should be cleaning the bathrooms at Allstate.Why not, she should be very qualified for that position . It takes no brains and she should be familiar with that smell.
Name:
You really don't want to know
E-Mail:
Like I'd really give this out!!!
City/State:
Roanoke VA
Remote Name:
141.152.68.121
Date:
August 17, 2004
Comments
I have been an employee of Allstate at the NSC in Roanoke, VA for a number of years and have watched the deterioration of management. We used to be told to be "high performing teams" but in the past several years, management has decided they "have a business to run". Somewhere along the line, you guys forgot "we actually run the business, not you". I think all the ATSC managers are scrambling to show Mr. Mays and Mcdermott that they can actually manage. Some of these managers couldn't cut it at the local Radio Shacks, supermarkets, banks that were merged out, etc... but I guess they are the best Allstate could find in the Roanoke Valley. What a joke. Why don't you let us "run the business" and stop making us jump through hoops to do it. I guess you all knew the outsourcing was coming so you have to "shine" so upper management will consider you for a processing managers position. Hey just remember, they have "Carls" in management in India too! These lame brains even thought we (the employees) should be happy and celebrate our NTNI (Ireland) venture, by handing out shamrock decorated bubble containers and pins and told us to all wear green! YIPPEEEE, as an American, I'm outraged that some idiot in management actually thought we should celebrate American jobs going to Ireland. Well I guess turban day and bring your Pakiderm to work will be the next celebration. Allstate has been a decent job in the past years but you (managers and upper management) have taken a good job and run it right into the ground or should I say run off to India. Hey Gerry Mcdermott, show Allstate Home office your NY balls and tell them "HELL NO, NO AMERICAN JOBS SHOULD GO OUT OF THIS COUNTRY"! Stick up for your employees instead of just cruising til your retirement, like the rest of the Allstate Dead Weight management. Allstate cracks me up, you give us (bottom level employees) measly 2% raises for being an exceeds employee who busts their butt day in and day out so you can take our insureds hard earned money and give away Cadilac's! If I were an insured with Allstate (which I'm not) I'd be really pissed off you gave away high end vehicles and gave the black guy in the commercials $10,000.00 bonus. That's the insureds money you are giving away. You should be ashamed of yourselves, some poor old lady is living off dog food and you are just giving yourselves giant bonus's, cadilacs and actors big bucks. Hey, if my job gets outsourced, I'll be living on dog food, but that might be a step up considering what you pay us anyway!
Name:
E. L. Bradley
E-Mail:
b.bradley01@msn. Com
City/State:
Newport News, Va. 23606
Remote Name:
67.208.125.223
Date:
August 01, 2004
Comments
Allstate claims adjustors lie and are dishonest when claims are made against Allstate Auto Policy holders that have recklessly caused an accident and are convicted in a court of law. They deny ligitimate claims and therefore will have to answer in a court of law. The claims adjustor is Laura Murden located in Virginia Beach, Va.
Name:
George Bush
E-Mail:
Dubya
City/State:
Not Sure
Remote Name:
195.92.168.175
Date:
July 28, 2004
Comments
All the outsourcing that has happened should not be a surprise, and believe me there will be a lot more to NTNI and India while there are still as many employees in Allstate as dumb as an American presidential candidate.
Name:
E-Mail:
City/State:
Far, far away
Remote Name:
213.40.67.66
Date:
July 21, 2004
Comments
Big Guy NTNI currently do run a call centre which is expanding from ATSC helpdesk type tech support to cover claims. As for MAI, its still alive and well in NTNI, and it was not the victim of a re-org. At present it looks like NTNI will be getting more work from allstate, which is hardly surprising when you consider what we, sorry I mean they, get paid.
Name:
Another Allstate Employee
E-Mail:
xxxx
City/State:
USA
Remote Name:
68.55.154.155
Date:
July 11, 2004
Comments
Bravo, Matt!!!!
Name:
Matt
E-Mail:
sorry@Idontwantspam.com
City/State:
Toronto
Remote Name:
69.158.32.26
Date:
July 10, 2004
Comments
Hi there, i'm an Allstate employee in Canada, and I just wanted to give you guys some tips. First: READ your policy booklet, it wasn't given to you so you could throw it in the garbage. The wording is very easy to understand, and agents are always willing to explain coverages to policyholders. What's really annoying is when people are in a rush to get insurance, and you try to suggest coverages to them, and they decide not to take a $30 or $40 coverage to save on money. And then they come back to you in a year, yelling at you on the phone and asking why their claim was denied. TRY LISTENING TO YOUR AGENT WHEN THEY SUGGEST SOMETHING, its normally for your own good. Its not like we're making a whole lot of money trying to sell you a $30 coverage. Second: DONT assume everything is covered. There are certain things SPECIFICALLY excluded under your policy. Things like natural floods and earthquakes are normally NOT covered under a regular policy. Third: We are a business, and we should be allowed to make a profit. Just because you've been with us for 15 years doesn't mean that we should give you back all the money you paid in premiums in a claim settlement. We are NOT a charity, although we are here to help our customers. And i'm putting my money on the fact that most of the people posting messages about how Allstate sucks, really dont know what they're talking about. And chances are that you're not getting the full story from them. Its amazing how many details people leave out when they want to convince other people that its their insurance company's fault. Just last week I got a SOB story from a lady who said that Allstate wasn't covering her fire claim, even though she'd been with us for 10 years. She even wrote to our ombudsman. Guess what? The reason her claim was denied was that her son had a pot farm in her basement. Fires are COVERED, fires caused when you're involved in ILLEGAL activity is NOT. I bet if she posted a message on this board she would have conveniently forgotten to mention that. My advise is to take everything you read on here with a grain of salt. And if you are not satified with Allstate's service, send a letter to their Ombudsman. An ombudsman is a person paid for by the company but at arms length from the company, that deals with customer complains whenever they cannot be resolved any other way. My experience is that they generally rule in favour of the customer, and they have the authority to make changes as well. Matt, Allstate Employee in Canada
Name:
Alstar Representative
E-Mail:
allstate.com
City/State:
United States
Remote Name:
152.163.252.198
Date:
July 04, 2004
Comments
All of the employees at the Roanoke center were called to a meeting with Gerry McDermott and he told us they were looking at sending some claims support and some of the ATSC jobs overseas. He said there will be a test group of calls sent in August 04 and they will make their decision by Feb 05. Yes there are people in Ireland who reset passwords.
Name:
E-Mail:
City/State:
Remote Name:
146.145.24.82
Date:
July 02, 2004
Comments
Name:
Richard Beebe
E-Mail:
richardbeebe97303@yahoo.com
City/State:
Keizer, Oregon
Remote Name:
24.20.60.219
Date:
May 22, 2004
Comments
If they send you a check they should tell you it is a final settlement; I received a small $200 check for when I was rear-ended by a Allstate policyholder while sitting at a light in school traffic...anyway, i was ok at the time but by the next day I could barely move and I was in a lot of pain,etc,,It took a week to get a loaner car, we only had one and I couldn't ride my bike to work becaue my knees hurt too bad; anyway, 6 months later a guy calls up and offers me $200; well, I thought that will help pay for some of my pills; little did I know that they consider it to be a bonafied contract and thats all I got from them, besides most of the repairs to the car; not all were fixed and now the trunk leaks....I've asked them for my report for my attorney but as usual, no response...
Name:
babba booey
E-Mail:
non
City/State:
paramus nj
Remote Name:
207.14.191.202
Date:
May 09, 2004
Comments
i suggest that all allstate employees go fuck themselves as you can see, all prudential big wigs just did
Name:
The Big Guy
E-Mail:
Sorry@none.com
City/State:
Northbrook, Il.
Remote Name:
64.53.179.115
Date:
April 27, 2004
Comments
What a load of crap. NTNI is owned by Allstate and does maintenance coding. There was an attempt to open a call center there, but it was abandoned. As for a call center in India, you must know something no one else knows. India is doing a mainframe project. I work with NTNI every day so I think I know what is going on. MAI was the victim of a re-org and NOT sent to Ireland. Most of MAI is now called Agency. There haven't been any massive layoffs and IT is looking for people with skills in current software development packages. But if you want to make 100K doing COBOL updates, you might want to look elsewhere.
Name:
ALLSTATEQUEEN
E-Mail:
ILUVALLSTATE@ALLSTATEISGREAT.COM
City/State:
ALLLSTATE USA
Remote Name:
167.127.107.11
Date:
March 11, 2004
Comments
ALLSTATE IS A GREAT COMPANY TO WORK FOR!! I LOVE IT!! ITS AN EASY WAY TO MAKE A BUCK TO BAD YOU POOR PEOPLE ARENT SMART ENOUGH TO TAKE ADVANTAGE OF THE COUNTRIES OPPORTUNITES YOU WANT TO TAKE ADVANTAGE OF THE WELFARE SYSTEM AND FAKE INS CLAIMS GET A DEGREE, THAN A JOB PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!1
Name:
Rich
E-Mail:
ecom@myway.com
City/State:
Brooklyn NY (Marine Park)
Remote Name:
165.247.41.68
Date:
March 03, 2004
Comments
Try being honest for a change. Sending accident victims to IME doctors who lean towards where their paycheck comes from is unfair. There is no excuse for leaving victims without proper care in regard to No-Fault coverage. It may someday happen to you, possibly the day after you quit or get fired. Come clean! Wash those hands so those that those who think that they are in good hands with Allstate aren't fooling themselves!
Name:
E-Mail:
City/State:
Remote Name:
64.61.227.93
Date:
February 19, 2004
Comments
Nothing Can Be done
Name:
E-Mail:
City/State:
Remote Name:
68.10.42.212
Date:
January 20, 2004
Comments
Per postings on Allstate outsourcing its IT department. Currently NTNI is only reseting passwords and have maybe 20 employees. All Alstar, ADT, Home Office, Remote Office, FSN, and Phone support is still being handled in Country. There are currently two main IT support areas, one in Dallas and the larger one in Roanoke, these two areas have over 350 employees. As for India, Allstate is planning to move only the initial claims calls there.
Name:
DJ
E-Mail:
City/State:
IL
Remote Name:
62.254.32.6
Date:
November 28, 2003
Comments
In response to SOO CHANG's posting on 10/22. "ALL of Allstates IT is being outsourced to N. Ireland and India. They own a company in N. Ireland called NTNI (Northbrook Tech. N. Ireland) the entire MAI group went there in 2002, now they are wittling down employees before the outsource to India. Eventually all the the NTNI positions will be outsourced to India." 1. As far as I am aware, most of the work given to Ireland was the old Alstar system. 2. The guys in Ireland are doing a great job. Most of the people they took over from were in the job a LONG time, and had grown stale and unproductive. If we can't be competitive, then we should expect this. I dealt with them on a regular basis a while back, and found them to be very cooperative and their quality of work was excellent. 3. GET OVER IT. You're working for an insurance company. They're not your friend. The reality is that if they CAN save money, they WILL save money.
Name:
cindy olson
E-Mail:
colson@mn.power.com
City/State:
grand marais,mn.
Remote Name:
134.156.148.50
Date:
November 22, 2003
Comments
Name:
Robby
E-Mail:
City/State:
West monroe / Louisiana
Remote Name:
167.127.163.141
Date:
October 29, 2003
Comments
I suggest They quit fucking with my internet. God, I get really bored just sitting in an agents office
Name:
Soo Chang
E-Mail:
City/State:
Northbrook, IL
Remote Name:
12.208.100.182
Date:
October 22, 2003
Comments
ALL of Allstates IT is being outsourced to N. Ireland and India. They own a company in N. Ireland called NTNI (Northbrook Tech. N. Ireland) the entire MAI group went there in 2002, now they are wittling down employees before the outsource to India. Eventually all the the NTNI positions will be outsourced to India.
Name:
E-Mail:
City/State:
Remote Name:
24.191.104.147
Date:
September 11, 2003
Comments
how can we get rid of the assholes running the ny metro region. they are unfair, uncaring, and plain suck to their employees, good and bad ones.
Name:
NJ Fucked Client
E-Mail:
simba1@netscape.net
City/State:
New Jersey
Remote Name:
162.66.50.3
Date:
August 28, 2003
Comments
Here's a suggestion, the next time that Darryl Weaver tries to have an intelligent question he should first take his brain OUT OF THE FREEZER! It can only be one or the other -- you either are investigating or you are not! Ignorant as no dick MF!
Name:
E-Mail:
City/State:
Remote Name:
12.247.134.67
Date:
July 19, 2003
Comments
The new Allstate - this was distributed to Allstate Employees: Yesterday: I work hard I come to work everyday I'm a team player I've been with the company a long time I'm dependable I always do a good job I have done everything I have been asked to do My job is like my second family As long as I don't steal, lie, or cheat the company my job is secure Today: Are you contributing significantly to the success of the company today? Are you making a difference in your job? Do you have the new skill needed in the future? Can you adapt to a rapidly changing environment? Are you able to continually tranform yourself? There will be opportunities and rewards for high performers People will continually move in and out of the organization That last line tells it all. 10% of employee are required to be RI and will be gone by the end of the year. The inept and incompetent are now running our nations corporations.
Name:
Just doing my damn job with the limited resources I have
E-Mail:
Only answer the questions asked, nothing more, nothing less,
City/State:
Don't forget to call the police & write down everything!
Remote Name:
24.166.106.102
Date:
July 12, 2003
Comments
First I want to say kudos to the web-site! I am an Allstate policyholder AND an employee. I know first hand as to what the customers are going through & what the employees are going through. Let me shed some light on a few things. Allstate is shady, but then what insurance company isn't? Keep that in mind people. The job I do is not the best, its not the worst. It pays the bills & until Ed McMahon brings me my sweepstakes check then I'll be there. Insurance is to be used for extenuating circumstances, not maintenance. If you water heater goes ou because it's 30 yrs old don't think Allstate is going to replace it just cause you haven't filed a claim in 20 yrs. Also when calling in a claim don't assume I know the hell you are. Have your policy number with you. And then when I ask for a policy number you get upset. While you were on hold for 5 minutes you should have been geting it while you were waiting for me to me to pick up the telephone. Be prepared. We are open 24 hours a day (the call centers). Don't call from the accident scene. It is not that serious. Call us when you get home or your destination AND have the necessary time to give all the needed information. Speaking of information, how about getting some. You don't know how many times people will call without any information. This person just hit you!! People will call in with a name and a license plate number. Last time I checked EVERY insurance company requires that you get name, address, telephone# & insurance info. I am not the FBI. If this person hit me, I'm calling the police!!!! I don't care if its my mother. Write done everything!!! Heck keep a disposable camera in your car for all I care. You all are courteous at the scene talking about, well they were on their work & I didn't want them to be late. They seemed friendly enough at the scene. What do you expect. Oh and my absolute favorite, "well they admitted fault." People lets keep in mind that the person who you were in an accident with won't be cutting you a check, they're cheap ass insurance company will. Next, read your policy. Know your rights & what your entitled to BEFORE you leave the agent's office. Don't assume you have rental because you have "full coverage". I'm reading how these people pay all this money & don't get anything for it. What you get is the assurance that Allstate will pay for your mistakes! Full coverage just means you have the three elements that make up auto insurance. Collision (which covers when you hit something or someone or when someone hits you, whether you are in your car or not). Comprehensive, which covers acts of vandalism, fire, theft & flooding. Oh, if your car is stolen, the contents inside aren't covered. You have to file a homeowner or renters claim for that. Last but not least, liability. That covers the other person's damages. Next, lets talk about how bad Allstate is as a company. The claim reps are severly understaffed. It's not your problem I know but it also isn't mine. So when you have the claim rep on the phone have them address all of your concerns then. Get their email address, cell phone, work numbers & hours. Till your claim is settled stick to that person like flies on shit. Have all your paperwork together. So many times people are given very important information & misplace it. Hello morons, get a folder, a file cabinet, something! Again. don't assume I know who your claim rep is or where you were supposed to meet someone. That's not my job that's yours. Your the one with a fucked up car or house.
Name:
Just doing my damn job with the limited resources I have
E-Mail:
Only answer the questions asked, nothing more, nothing less,
City/State:
Don't forget to call the police & write down everything!
Remote Name:
24.166.106.102
Date:
July 12, 2003
Comments
First I want to say kudos to the web-site! I am an Allstate policyholder AND an employee. I know first hand as to what the customers are going through & what the employees are going through. Let me shed some light on a few things. Allstate is shady, but then what insurance company isn't? Keep that in mind people. The job I do is not the best, its not the worst. It pays the bills & until Ed McMahon brings me my sweepstakes check then I'll be there. Insurance is to be used for extenuating circumstances, not maintenance. If you water heater goes ou because it's 30 yrs old don't think Allstate is going to replace it just cause you haven't filed a claim in 20 yrs. Also when calling in a claim don't assume I know the hell you are. Have your policy number with you. And then when I ask for a policy number you get upset. While you were on hold for 5 minutes you should have been geting it while you were waiting for me to me to pick up the telephone. Be prepared. We are open 24 hours a day (the call centers). Don't call from the accident scene. It is not that serious. Call us when you get home or your destination AND have the necessary time to give all the needed information. Speaking of information, how about getting some. You don't know how many times people will call without any information. This person just hit you!! People will call in with a name and a license plate number. Last time I checked EVERY insurance company requires that you get name, address, telephone# & insurance info. I am not the FBI. If this person hit me, I'm calling the police!!!! I don't care if its my mother. Write done everything!!! Heck keep a disposable camera in your car for all I care. You all are courteous at the scene talking about, well they were on their work & I didn't want them to be late. They seemed friendly enough at the scene. What do you expect. Oh and my absolute favorite, "well they admitted fault." People lets keep in mind that the person who you were in an accident with won't be cutting you a check, they're cheap ass insurance company will. Next, read your policy. Know your rights & what your entitled to BEFORE you leave the agent's office. Don't assume you have rental because you have "full coverage". I'm reading how these people pay all this money & don't get anything for it. What you get is the assurance that Allstate will pay for your mistakes! Full coverage just means you have the three elements that make up auto insurance. Collision (which covers when you hit something or someone or when someone hits you, whether you are in your car or not). Comprehensive, which covers acts of vandalism, fire, theft & flooding. Oh, if your car is stolen, the contents inside aren't covered. You have to file a homeowner or renters claim for that. Last but not least, liability. That covers the other person's damages. Next, lets talk about how bad Allstate is as a company. The claim reps are severly understaffed. It's not your problem I know but it also isn't mine. So when you have the claim rep on the phone have them address all of your concerns then. Get their email address, cell phone, work numbers & hours. Till your claim is settled stick to that person like flies on shit. Have all your paperwork together. So many times people are given very important information & misplace it. Hello morons, get a folder, a file cabinet, something! Again. don't assume I know who your claim rep is or where you were supposed to meet someone. That's not my job that's yours. Your the one with a fucked up car or house.
Name:
MICHELLE SAMPSON
E-Mail:
SAMPSON @ COX.NET
City/State:
NEW ORLEANS LA.
Remote Name:
68.11.65.217
Date:
June 29, 2003
Comments
Name:
MICHELLE SAMPSON
E-Mail:
SAMPSON @ COX.NET
City/State:
NEW ORLEANS LA.
Remote Name:
68.11.65.217
Date:
June 29, 2003
Comments
Name:
MICHELLE SAMPSON
E-Mail:
SAMPSON @ COX.NET
City/State:
NEW ORLEANS LA.
Remote Name:
68.11.65.217
Date:
June 29, 2003
Comments
Name:
Phil
E-Mail:
City/State:
Toledo, OH
Remote Name:
63.111.248.10
Date:
June 17, 2003
Comments
I worked for Allstate as a claims rep for two years. I had previously worked for Progressive for four years. I hated every minute of my tenure at Allstate. The local management would openly encourage us to take the toughest stance possible against claimants. They had somehow convinced themselves that they could force the clmnts to their own carrier and then drag the subro out into intercompany arbitration if need be. I guess they failed to realize that claimants=potential customers and that growing the policy base would be damn near impossible with so many dissatisfied clmnts polluting the marketplace. The office I worked in was closed, so I guess we all know who was right in the long run, huh? In my final months with the company I did figure out a way to screw the local managers. I had a ttl loss comp claim on a brand new truck that hit my desk right at year end. The dollar line for comp losses that year was already shot, so if I cut the check before 1/1 the impact on them would be minimal. It's a shame that that file that hit my desk on 12/28 didn't get settled until 12/30 and of course the leinholder couldn't get a title gaurentee to me before 1/1. It felt good to know that the local managers would be getting heat for writing comp claims with too much fat on them for the rest of the year just because I cut a $30,000 check a day later than I could have....
Name:
d s
E-Mail:
dave@mayerson.com
City/State:
pennsylvania
Remote Name:
207.106.135.253
Date:
June 16, 2003
Comments
What I am doing is any case that (here in PA the minimum liability coverage is 15,000) has more than minimum liability coverage and has an ongoing injury, I just immediately file suit. The Allstate adjusters have been wasting my time.
Name:
yong min jo
E-Mail:
City/State:
ca
Remote Name:
200.38.2.206
Date:
June 08, 2003
Comments
Name:
yong min jo
E-Mail:
City/State:
ca
Remote Name:
200.38.2.206
Date:
June 08, 2003
Comments
Name:
yong min jo
E-Mail:
City/State:
ca
Remote Name:
200.38.2.206
Date:
June 08, 2003
Comments
Name:
E-Mail:
City/State:
Remote Name:
133.100.243.13
Date:
June 04, 2003
Comments
Name:
TOO OLD TO WORK
E-Mail:
City/State:
SAN ANTONIO TEXAS
Remote Name:
24.243.68.78
Date:
May 30, 2003
Comments
I will celebrate my 25 years with Allstate in July of 2003. I really loved my job until November 18, 2002. The company wrote me up on a Requires Improvement Notification. I went through the Process for 60 days. I met my action plan and low and behold they wanted to issue a Job In Jeopardy. I have been out on short term disability since 01/23/2003 until present. I was and exceeds employee for 23 years and above meets for the other 2. HOW DOES THE COMPANY ISSUE A RI NOTIFICATION, TO A DEDICATED AND LOYAL EMPLOYEE WHO BUSTED THEIR ASS FOR THEM. wHATEVER THEY ASKED, I DID. I FELT THEY WERE PICKING ON ME. tHIS HAS MADE ME SO MENTALLY SICK, STRESS, LOSE OF WEIGHT, VOMITING DEPRESSION, THERE ARE DAYS I DO NOT GET OUT OF BED. I WOKE UP - HIRED THE BEST EMPLOYMENT LAW ATTORNEY AND FILED A DISCRIMINATION CHARGE WITH THE EEOC FOR AGE, RACE AND GENDER. mY SHORT TERM WILL EXPIRE 12/15/2003, THEN I MAY HAVE TO RETURN. I HAVE DONE NOTHING WRONG, I DEDICATED HALF MY LIFE TO THIS COMPANY AND I CONTRIBUTED TO THEIR 39MILLION DOLLAR PROFITS, BUY EDUCATING AGENTS ON THEIR SYSTEMS AND FUCKEN PROGRAMS THAT DO NOT COMMUNICATE TO EACH OTHER. THEY KEEP TELLING US ALSTAR IS GOING AWAY, GUESS WHAT, THE TECHNOLOGY COST FACTOR WILL NOT ALLOW THE COMPANY TO DO THIS. too much money. Just in case any of you may be experiencing my same problem. An FYI, the company does not want to hand out downsizing packages, so they will set your goals so high, that you will not be able to reach them and then get ready>>>>>>>>>>> they will write you up and terminate you on performance. Little advice from a 25 loyal dedicated employee. Whoever stated in an earlier email, Allstate does not care about their employees.
Name:
Another Victim of ALL State
E-Mail:
NA
City/State:
Virginia
Remote Name:
67.41.190.78
Date:
May 29, 2003
Comments
The ALL State Birmingham, AL office should be put of business! The people there are rude, deceitful and simply stupid!
Name:
E-Mail:
City/State:
South
Remote Name:
207.203.128.215
Date:
May 23, 2003
Comments
I worked at Allstate for 20+ years over half my life! I was a victim of downsizing. Do you think Allstate Management even gave a damn??? No way cause they didn't get "downsized". They are still out there having affairs with other employees!! On paid fishing trips and vacations. Allstate can kiss my bare ass!!!
Name:
Amazed
E-Mail:
City/State:
xxxx
Remote Name:
68.55.224.246
Date:
April 08, 2003
Comments
Amazed Allstate employee here: My point is this. No matter who answers the phone or where they are is not the point. People are sooooo stupid they honestly get pissed off when they can't speak to Bill Gates, Pres. Bush and even Ed Liddy. They come to this forum and complain about it. That's ridiculous. Whoever you get when you call asking for Ed Liddy is not going to let you speak to him. They are instructed to handle the problem or refer it to someone other than the friggin' CEO. It doesn't matter if they are on moon or sitting on Liddy's lap when you call, YOU AINT TALKING TO HIM. As far as your comments regarding me getting laid off, I say this. It could happen while working for Allstate or any other large corperation, I just don't know. What I do know is that if I do ever get laid off, I won't be calling Ed Liddy to complain because I am smart enough to realize, HE WON"T COME TO THE PHONE!!!!!
Name:
Utterly Amazed
E-Mail:
City/State:
USA
Remote Name:
68.55.224.246
Date:
March 26, 2003
Comments
I have never come across such nonesense as I have on this website. There is actually one person who is STILL upset over something that happened in 1981. GET OVER IT! Move on with your lives people. The majority of the complaints have nothing, I say again, NOTHING to do with Allstate. Because people don't take the time to read their insurance policy or educate themselves on the insurance laws where they live, they blame it all the big bad insurance company. I'd like to spit in the palm of my hand and slap the shit out of each and everyone of you. Stop blaming others and take some responsibility for your OWN actions or lack thereof.
Name:
E-Mail:
City/State:
Remote Name:
207.232.148.190
Date:
March 21, 2003
Comments
What is the president of Allstate and who are the excectives in charge
Name:
E-Mail:
City/State:
Remote Name:
207.232.148.190
Date:
March 21, 2003
Comments
What is the president of Allstate and who are the excectives in charge
Name:
SHERI SIMMONS
E-Mail:
sherisweetcherrys2003@yahoo.com
City/State:
sacramento , california
Remote Name:
17.107.135.118
Date:
March 10, 2003
Comments
I AM NOT ENEMPLOYEE , I HAVE ALLSTATE MED INSURENCE AND I AM PREGNANT I CAN NOT FIND A FUCKING DOCTOR WHO WILL TAKE ME ... HELP !!!!! SHERI SIMMONS SAC , CA , 95822
Name:
Adjuster
E-Mail:
City/State:
USA
Remote Name:
68.55.224.246
Date:
January 30, 2003
Comments
Non-Allstate employees speak about something they know nothing about. You somehow believe that you know what goes on within the walls of a claims center when in fact, you don't. Based on your experience, you speculate and conjure up all these wild ideas and scenerios as to why your claim experience went wrong and of course, the blame always lies with the insurance company...ALL OF IT! You get cancelled for non-payment and somehow, that is our fault. Your rates gets raised because you were involved in an at fault accident....our fault. You get your claim denied because you know the traffic laws better than we do and we have no right to deny your claim just because you were at fault. How unreasonable can we be? For all of you out there who moan and groan and endlessly complain about Allstate or any insurer for that matter, think about this. You are involved in an accident in which you are at fault and god forbide, you kill someone. Who are you going to call first? That's right, Allstate. I am amazed at how much contempt there is for a company that will save your ass on a moments notice. The resaon why you have insurance, aside from the fact that it is mandatory in most states, is simple. Insurance keeps others from taking your homes, your assets and and your childrens college funds to compensate the injured because of something you did. I have settled many of these claims to protect you and your families from having your lives changed forever. I'll bet you would be thanking God for Allstate or any other insurance company if this ever happens to you. But no, what do we get? We get grief because your rates got raised because we paid out $100,000.00 to a family who lost their father or mother because of you. Somehow, that just doesn't seem right. Insurance is all about risk. Allstate takes millions or risks every day in the form of every car, home and business we insure. You screw up, we pay. In order to pay, we need to make money. That comes from premiums and investments. It is not unreasonable to collect higher premiums from higher risks. I am certain, refering to the aforementioned scenerio, that you wouldn't want us to tell you "Sorry, we don't have enough money to settle this claim." It wouldn't be long before you were living under a bridge eating out of a dumpster. It infuriates me that everyone wants something for nothing. Noone wants to accept responsibility for their actions. You keep paying out millions upon millions of dollars in claims and I'll keep paying $12.00 a month to insure everything I own. Again, that doesn't seem right now does it?
Name:
ME
E-Mail:
City/State:
HOUSTON, TX
Remote Name:
24.167.82.171
Date:
January 28, 2003
Comments
TO THE WEB MASTER: I want to thank you for your web page. I have worked for Allstate for three years, and I wrote a message on 9-13-2002. This is what is like for a normal day in my shoes. I start my day at 5:30am five days a week. I plan my route on which bodyshops I will be inspecting at. I am at my first shop by 7am, looking at cars all day long. I am in the weather tring not to get the customers blood on me and watching for my safty. I work with shops on the best why to repair the cars. I explain the repair and parts process with all my customers while I am at their car so no damage is missed. I leave a copy of the EST. and a check so repairs can start. The shops close around 5 to 6pm so it stops me from going on. I head home. I recall my customers I had to leave a mesg with that day and go over the EST. I then type all my paperwork and let the File Adjuster know what I was able to see. Now its about 7 to 7:30pm and it's family time ( cleanup, eat and spend time with my kids\wife). I started in a bodyshop at dealership and then moved to a private custom shop. I have many years and have worked with 90% of the Insurance compines out there. I went to work for Allstate becouse every time I needed an item for a customer car they paid for it. All I had to do is prove to them why I needed the part. I also worked in retail as a Customer Service Manager and have many customer problems I had to fix. The one thing people don't understand is everytime you go out of your way to help a customer in needed the still get mad and complain to you or your boss. I even send thank you cards out that I pay for so that the customer has my name and number for any problem. I understand that no one person is perfect and when you pay for an item you want the very best you can get. All of our customers should get the very best and I AM TRULY SORRY FOR THOSE WHO GET LESS THEN FAIR RETURN. On a side note I have been insured with State Farm for over 15 years only 1 claim every filed. Last year i was at my parents house and a few kids busted up my truck. All windows and scratched down both sides of the truck. Nine cars was done that night, and I have mine on vhs tape. I got the plates and the type of car the were driving. I called the police and they did not want a copy, they said" if we catch them, we will come and get the tape". I called State Farm and filed a claim, I had a few items taken out of the truck and (again you can see it all on tape) they only paid for half the items due to so 5% policy they have. ** My Problem is not with the company it's self but with me. I should have read the policy and made the right changes to suit me.. If there are any miss spelled words or bad grammer it's becouse of it being 2:37am and can not sleep. See I looked at a car today where a young child was not in a car seat and it has me thinking of my children. I wish every one the best and hope and if you don't think you recieved fair treatment contact your local STATE INSURANCE BOARD. I the Insurance compines crew up the get fined 10times the amount of the claim plus a 100k fine(in Texas) Good Luck And GOD BLESS
Name:
former employee
E-Mail:
City/State:
Remote Name:
63.227.114.124
Date:
December 01, 2002
Comments
I worked my way up the ladder at Allstate and enjoyed my work. I was always able to help people and was happy to explain or make suggestions on policies. Unfortuately I fell victim to the downsizing. While on maternity leave, my office shut down and I was informed that unless I was prepared to relocate, my maternity leave was over and I was going to be paid severence and let go. The severence did not cover my maternity time and I was forced to find a different job and return to work when my baby was only 6 weeks old. I was very disappointed that the company could not see its way clear to let me finish using my earned illness time for maternity before they let me go. Not quite as family friendly as they say they are.
Name:
FormerExceeds
E-Mail:
City/State:
Remote Name:
24.190.208.68
Date:
November 16, 2002
Comments
Jane, I just read your posting from April. I'm so sorry about what they did to you. You were a great employee. I can't say who I am, but I worked there for a long time too. What was once a pretty good company- has rapidly declined. People- insureds or employees- are inconsequential to them. They threw away a lot of excellent people. As for RW,I hope he can live with himself. The layoffs he supervised were handled in the worst possible way. We were treated like trash. I wish you all the best. There is life after the GOOD HANDS.
Name:
Gary Renteria/Farmers Insurance
E-Mail:
renteria9527@hotmail.com
City/State:
Vallejo,CA
Remote Name:
66.120.223.198
Date:
October 03, 2002
Comments
Attention! All Allstate UnHappy agents in Northern California. Vallejo, Fairfield, Santa Rosa, Napa, Sanoma Walnut Creek etc. Inquire within!
Name:
Kim Warner
E-Mail:
Warnerjk@hotmail.com
City/State:
Qiuncy , Calif.
Remote Name:
216.198.115.103
Date:
September 26, 2002
Comments
Name:
me
E-Mail:
City/State:
Remote Name:
65.84.174.164
Date:
September 18, 2002
Comments
Here is a suggestion for all of you low-life motherfu**ers - Eat Shi* and die - you'd be much better off than working at screwing decent innocent people out of what is due to them as a result of your insured's neglect that results in valid damages... not to mention the freakin hassle a body has to go through to accomplish a valiant effort to become close to the state you were in prior to some stupid schmuck's negligence!!! More to come, I'm certain!
Name:
The New Guy
E-Mail:
anon@nona.com
City/State:
Pa.
Remote Name:
24.229.37.130
Date:
July 31, 2002
Comments
As a new employee of Allstate (just had my 1yr anniversary) I am guilty of making a bunch of people unhappy. I am also responsible for making a lot of other people amazed at how quickly and fairly I can settle a claim. It all comes down to expectations. I find that when people think I am there to rip them off during the settlement of a homeowner's claim, they are surprised to find out that I am willing to work with them to settle the claim fairly. However, most of the complaints that I have received are from people who are not willing to listen to the settlement options. They want what they want and anything short of that suddenly becomes "bad faith". Insurance policies are by design very subjective. Allstate's Best Practices are handed down by management to tell an adjuster what the preferred interpretation is. In my opinion they are merely guidelines that are open to interpretation. My suggestion is that if Allstate put more control of the claims back in the hands of adjusters rather than trying to micromanage and count beans on every single claim, they would find that MOST adjusters would settle claims quicker and be able to negotiate fair ssettlements. As it stands, I have to find backdoor techniques and argue the grey areas of the policy in order to justify giving an insured what is due them. On the other hand, I find it extremely annoying when insured's don't seem to understand that the policy is not there to increase their standard of living or to remodel their house for them. I try to give people exactly what they had before the loss. No better, no worse. I think that is fair. Unfortunately, some people are not willing to accept that. It is all a matter of expectations.
Name:
Anonymous Insured
E-Mail:
City/State:
Texas
Remote Name:
198.22.121.120
Date:
July 23, 2002
Comments
To the annonymous Allstate employee who said this "Allstate and many other companies are paying out more in claims than they are taking in in premiums" I have one simple question. How does an insurance company earn billions of dollars of profit by paying out more in claims than they take in!? Make up another fairy story for us, please.
Name:
E-Mail:
City/State:
LOUISIANA
Remote Name:
68.11.185.104
Date:
July 18, 2002
Comments
AS AN EMPOLYEE OF ALLSTATE I AM HONORED TO SAY THAT I WORK THERE. PEOPLE COMPLAIN ABOUT RATE INCREASES BUT WOULDN'T YOU WANT TO KNOW THAT THE COMPANY WHO INSURES YOUR FAMILY ASSETS HAS THE MONEY TO BACK YOU UP WHEN SOMETHING HAPPENS. EVERY CONVERAGE THAT IS ON A POLICY IS IN THE POLICY ITSELF. I SUGGEST THAT WHEN PURCHASING A POLICY AT ANY INSURANCE COMPANY THAT YOU READ IT CAREFULLY. IT WILL STATE EVERYTHING THAT IS COVERED AND EVERYTHING THAT IS EXCLUDED. MAKE SURE YOU ARE GETTING YOUR MONEYS WORTH. EVERYONE IS ENTITLED TO THEIR OWN OPINION BUT I NOTICE THAT IT IS ALL THE BAD THINGS THAT PEOPLE TEND TO SEE. NEVER ANY OF THE POSITIVE THINGS. DON'T THEY MATTER AS WELL? I HAVE HEARD MANY SUCCESS STORIES ABOUT ALLSTATE, WHY ISN'T THEIR A WEBSITE FOR THOSE? THANKS AND EVERYONE HAVE A GREAT AND SAFE NIGHT!
Name:
Anonymous Allstate Employee
E-Mail:
xsilentbomberx@attbi.com
City/State:
CIC
Remote Name:
66.229.12.27
Date:
June 28, 2002
Comments
A majority of the complaints I receive (I'm a supervisor in the CIC) are from people who A) fail to pay their bill on time and subsequently get cancelled and B) people whose rates have increased. A) If you fail to pay the electric company, will your power not be turned off? If you fail to pay your water bill, will your water not be turned off? Allstate will send you a regular bill, and if your payment isn't received they'll send you a cancellation bill. Many people claim they never received either. Wouldn't you be suspicious if for two months you never received your electric bill? Merely because you didn't receive it does not mean you are exempt from paying it. Things can happen in the mail, and Allstate has customer service reps available 24 hours a day who can give you your balance. In the insurance world (many states) if you have a lapse in coverage due to a cancellation you are assumed to be a greater risk and subsequently have to pay higher rates. Pay your bill on time, and you will not be cancelled due to non-payment. Dont "assume" there is a grace period. You would think that people would be more careful with something that is LEGALLY REQUIRED but I guess many people dont see insurance as something important. We only ask that you pay your premiums on time. It is illogical to blame us if you make your payment late, and subsequently get terminated. B) For all the people who think Allstate is greedy, Allstate and many other companies are paying out more in claims than they are taking in in premiums. Normally they can make up some of this loss in investments of premiums, however, with the economy in decline they are not getting very large returns on their investments. In order to remain in business, many insurers are forced to raise rates and implement billing plans (such as equity billing) to remain competitive and profitable. This is business. We certainly care about the needs of our customers, but we also need to function as a business. Our rates are generally competitive with other large insurers. If you have any RATIONAL LOGICAL questions, I will be happy to answer them. Please e-mail me at xsilentbomberx@attbi.com. I will do the best I can to answer any questions you have. Hate mail will be deleted, I am trying to help people who have genuine questions, not whiners.
Name:
Daniel L Spradling
E-Mail:
FyrFyterDan@cs.com
City/State:
Roanoke, VA
Remote Name:
205.188.195.43
Date:
June 16, 2002
Comments
as a previous employee of Allstate in the National Support Center I was able to take in a great taste of what insurance was truly all about. After processing countless indemnity policies I realized that it is not those who post multiple claims or repeatedly draw huge checks who pay the premiums. It is those of us who never claim losses. I have realized that in order to truly be "covered" one would have to make multiple high dollar claims. I as a young driver pay outrageous premiums while drivers (especially females) over 30 can draw thousands of dollars worth of claims and pay less than half of my yearly premium. I was an employee for nine months while I put myself through school to pursue a career in Fire and EMS. My purpose in life I feel is to help others and for the better of 9 months all I ever did was rip others off. We purchase insurance policies because in most states it is the law. Insurance companies know that their product is a necessity, so the premiums they charge are only limited by the lower rates of other companies in the same business. Insurance premiums are like charging a starving man thousands of dollars for a hamburger because you know he will pay. This country is run by insurance companies and it keeps going down hill. Insurance is the largest "legal" money making scam in America and we are powerless against it.

Name:

E-Mail:

City/State:

Remote Name:

168.215.142.80

Date:

June 02, 2002

Comments

What a wonderful website....As a current employee it is interesting to say the least to read all these stories and comments from customers and employees. I understand the frustration as well. I work at one of the companies "CIC's" and dread every day to go anywhere near the place. My day is spent trying to get through without a heart or a soul. You are required to check that at the door when you enter. I do completely sympathize with every hard working Allstate insured but please understand. We are given in the CIC very limited info about policies and procedures and those change daily. We are told that customers are fully aware of Rate increases only to be told later that they are not! We are given canned "scripts" to use for every call situation which don't give the insureds any straight answer, just more frustration. Case in point, with the rate increases our only allowed answer is that you got your renewal packet (whether you did or didn't receive it through the wonderful postal service!) and THAT is your notice of increase! Please people before you bash me over how I sleep at night understand that I try my best to leave the job at the job but I do go home many nights wondering about how the customers are treated. Believe me I personally will NEVER carry any Allstate products. But also please do have some compassion on those of us in the 1-800Allstate line who would love to solve all your insurance problems but have their hands tied as to what we can and cannot do. And understand when you ask for a supervisor, we have already been instructed to keep you from talking to them at all costs. Sorry customers, I wish I had more ability to help. Maybe once I get out of there into a new insurance company I will......

Name:

No Name

E-Mail:

City/State:

Florida

Date:

Monday, May 06, 2002

Suggestion

I just wanted to say in regaurds to Tommie Young it is the law. They have to pay you replacement cost of your car.They will try and often due only pay you blue book value. You may want to check with your insurance commissioner.

Name:

janefmueller

E-Mail:

janefmueller@yahoo.com

City/State:

coram,ny

Date:

Friday, April 19, 2002

Suggestion

I want to thank all the Allstate employees who have contacted me about the statement I made regarding my termination from Allstate (see prior entry). The response has been 150% positive that Allstate did the wrong thing. They worked with me for periods of time over my 16 years. They know what kind on employee I was to Allstate. I have been told that I should have added to my original entry, that the time that I requested as vacation time was owed to me. PTO days came into affect in January 2001. I had never requested any type of medical coverage through Allstate since I was covered under my husband's company. The first year that Allstate reimbursed me for this was in 2001. So therefore, the time off that I was requesting was a credit for not having medical. Does anyone tell you when you can or cannot go to the doctor? I also had elected to pay for an additional week off in PTO days. Instead of giving me the time off, I was reimbursed with the money I had already given to the company for an additional 5 days off after I was terminated. Allstate, when are you going to realize that people can only take so much? Thank you to all my friends at Allstate and remember what I said, "If I had known it was going to come to this, I would have never worked so hard". Allstate Management in Farmingville - I am sure you are the only ones who feel secure about your jobs since you had to sell your souls to get where you are. You now have a lot of people wondering how you can sleep at night. Your tears are not going to get you an Academy Award since people feel they are fake. I was not there to witness this, so this is only hearsay from the last group of people that were terminated from this facility. Hey RW in Human Resources, how come you kept your Illinois plates after moving back to Long Island when our own underwriting department states this is a NO NO. Rules can be broken, can't they?

Name:

ex in NC

E-Mail:

City/State:

Date:

Tuesday, April 09, 2002

Suggestion

As an ex front line manager in the claim dept. (fpl, ucm or whatever they now call it)I was appalled at the direction the company has moved toward in the past 16 years. I came to Allstate in the mid 80's as a result of its great reputation (at that time) with not only it's policy holders, but it's employees. Boy how things change. As a manager in charge of the predominance of hiring in my office, I was told to change Jeps test scores so a hispanic could be hired (hard to get in NC). I was told to alter BDI interview scores so blacks could get hired. I think you could call this descrimination...I still have the records.
I, like so many other long term employees was demoted (after 12 years in management and after 4 consecutive exceeds PDS's) as a part of the downsizing of our office. This clearly in an attempt to save the company money as other managers who hadn't even been in management long enough to receive a PDS were maintained (now gone).
What does it all mean. I could go on for ever, but what it means is that no one is in good hands with allstate...especially employees. And if a company in the customer service business treats its employees like shit...well...imagine the poor customer.

Name:

Yea, right

E-Mail:

City/State:

Tucson, Arizona

Date:

Tuesday, April 09, 2002

Suggestion

I'm a current Agent in the top 10% in productivity, growth and profitablility who is a multiple honor ring and national champ...I'm so disgusted by the direction of management, the lack of honesty and the complete disregard for customer service. I've never seen morale lower among agents. I can honestly say that 80% of the agents in my territory are contemplating leaving Allstate in the next two years. I would never believe that a company could make such a complete 180d turn if I wasn't there to see it happen. This is certainly not the company I started working for just a few years ago. I'll be attending the National conference where Allstate will be honoring its "top agents: next week. I don't really feel like going. I can't digest the lies and propaganda I know I'll be fed. Anyone outthere want to stand and walk out on the Pres. with me. They just don't seem to get it any other way.

Name:

CKR

E-Mail:

gsissdk@aol.com

City/State:

Houston, TX

Date:

Wednesday, March 13, 2002

Suggestion

Lower prices. Ridiculous.

Name:

Allstate Agent

E-Mail:

City/State:

Discriminated USA

Date:

Wednesday, March 13, 2002

Suggestion

I'm an Exclusive Allstate Agent, I own several agencies. Allstate has informed its agents "to forget about state law and follow company underwriting guide lines." Allstate gives the best rates and the best service to the people who live in the "rich" parts of town. And those of us that live in "blue collar" neighborhoods or neighborhoods that have alot of minorities get the highest rates. I have been told that is because we are more likely to be dishonest and file false claims.
Again the rich get richer and the poor get shit one.
People need to start standing up for their rights. File complaints with your state insurance commission write you state senators and congressman. It's time they start working for us instead of the companies that line their pockets under the table.
FIGHT FOR YOUR RIGHTS!!!!!!!!!!!!!!!!!!!!!!!

Name:

Former Employee

E-Mail:

City/State:

Florida

Date:

Sunday, March 10, 2002

Suggestion

As any current or former Allstate employee knows it all started with CCPR. I worked in 2 different MCO's and it ruined both of them. The company has a bad habit of promoted those based on "diversity". This is the big buzz word for quota. It is a sad state that they fill positions based on color or gender rather than ability. There are many good employees at the company but the company guidelines are just unfair and stupid. The big kick used to be Customer Satisfaction surveys that were based on factors that the file handler could not control. Most folks think well the person I am dealing with is trying to screw me! Nope, it is the company, B/I claims are evaluated by Colosis, and B/I QC, an FPL and also the Rep, guess which one usually gets overruled. As far as damage to an auto you have to make sure you don't write too many new parts and that you use as much LKQ as possible because some paper pusher trying to justify his/her job see a column in a spread sheet change. The company itself could care less about it's employees, just ask one about how they are closing offices and making centralized locations, they do this every 15 to 20 years and say it is a new thing, dumbasses. I was lucky and got out and so have many good people. If you folks hate Allstate so much do what is expected of you, pull your business out and go to another company and if you just hate insurance then put up the money for a surety bond and shut up!!!

Name:

name withheld to avoid the inevitable

E-Mail:

hate mail that will surely follow from

City/State:

those that would do nothing but complain

Date:

Saturday, March 09, 2002

Suggestion

I find it interesting that this page is designed for suggestions on improving procedures at allstate - I did not find one such suggestion - I am a 30 year allstate employee - I am dedicated to providing the best service I can - I work long hours and do many things I am not required to do to help people - if people really want allstate and all other insurance companies to improve, they should stop trying to get something for nothing - I pay honest people promptly and fairly, but if you are looking to make a big score off a claim, I will gladly fight your claim - most of the people that post here have probably never met an allstate adjuster - we are good honest people trying to make a living just like everyone else - in my office, we have a group that does Bible study during our lunch break - most of us volunteer in some fashion to help our community - I can only say that those of you that curse "all" allstate employees must be very narrow minded bigots - if you want to improve something, you can do so by being positive - your profanity does nothing to improve anything - why don't you go meet an adjuster before you condemn us all -

Name:

E-Mail:

City/State:

Date:

Thursday, March 07, 2002

Suggestion

Hello Phantom writer Sorry to find you so upset with my feelings. Wish I Could have gotten to you sooner but I was out of town on a consulting job. I use to be a bakery foreman making $15.00 per hour. For 14 yrs. I can't do the physical labor part of that job any more not that allstate of any of their would care or recognize After I was t-boned by a truck running a stop sign. Breaking my hip shoulder and several rips. Now I sorry that consulting gives me a little extra free time. I have adapted. You should to and now you to can lead a new and more productive life. Try working in a bakery Their only about 100+degrees and at the end of the week you feel good knowing you added value to something made a lot money and all your customers are Happy Of course If I ever sell loaf of bread to Allstate I will collect my money first and the give the their bread bag. Of course I know when they get home to find only a half loaf of bread They will understand. And You as well I assume.

Name:

E-Mail:

City/State:

Date:

Thursday, March 07, 2002

Suggestion

SO YEAH... ALLSTATE IS A FUCKED UP COMPANY... BUT F*CK JAMO ASSUMING THAT ALL ALLSTATE EMPLOYEES ARE PRICKS. F*CK YOU. WE HAVE TO WORK YOU KNOW. WHATEVER PAYS THE BILLS PAYS THE BILLS. ITS BETTER THAN BEING ON UNEMPLOYMENT OR WELFARE. AND ANYWAYS WHAT DO YOU DO THAT YOU CAN TALK CRAP ABOUT ALLSTATE EMPLOYEES W/O EVEN KNOWING ALL OF US. ANYWAYS WHAT KINDA OF PROFESSION ARE YOU IN... FULL TIME WELFARE RECEIPANT.

Name:

Jamo

E-Mail:

jwsz@juno.com

City/State:

Albany

Date:

Sunday, March 03, 2002

Suggestion

After reading some of the complaints from Allstate Employees on how the now hate the company because Allstate screwed the over. I say You worked their you had probely had proof of how they screwed over their policy holders and you stood by or maby even helped. Well now that they screw yoou their pricks. What did you expect ETHICS ? Ha

Name:

E-Mail:

City/State:

Date:

Sunday, February 24, 2002

Suggestion

The comment that Allstate is looking at employee's computers to find a reason to fire it's employees is ridiculous. It is true that inappropriate use of Allstate's assets (it's computers) can lead to disciplinary action and loss of job if the system is used for the wrong purposes. I do not know a major corporation or networked business that does not oversee how it's employees use their resources. After all, they own them. If the employee wants to use a computer for personal business, buy one and use it at home at your expense. Stupid employees need to lose their jobs.

Name:

E-Mail:

City/State:

Date:

Friday, February 15, 2002

Suggestion

I have found out that Allstate is looking into their employees computers for any "inappropriate" information with the idea of firing them. Does not matter if the data was acquired on the employees own time or not. Also, they could just as well as be monitoring the employees in many other ways. I guess my former company thinks the year is 1984 and that George Orwell wrote a good corporate manual...what a bunch of maggets!!!

Name:

E-Mail:

City/State:

Date:

Tuesday, February 12, 2002

Suggestion

I want to know what dumb ass said the unemployment rate was low last October? What country are you in?

Name:

E-Mail:

City/State:

Date:

Saturday, February 09, 2002

Suggestion

It has been my experience over the years that the loudest complainers (both employees and customers) are those who want something for nothing. Allstate as a corporation is going thru many changes including closing offices to try to cut it's operating costs and as a business that means some people lose their jobs. That is not just Allstate but business in general. Yes as a company, Allstate is not perfect but neither are any other companies that provide a service. When a claim is questioned, it is usually for a reason. There are so many people who want to take advantage of insurers, healthcare, government agencies etc. This includes doctors (who are in business to make money just like every other business), lawyers who could not survive without the exorbitant rates they charge to defend people and represent them, and various other people who survive as leeches on society in general. I am sick of moaners and complainers. A man complained the other day that we wouldn't pay to repair his engine that was damaged in the accident. Forget the fact that the body damage was less than $500 and the engine had been leaking oil for months. Trying to get something for nothing. There are thousands of Allstater's working very hard every day to provide customer service to each policyholder and non-policyholder but all I see on this website is nothing but the negative exceptions. Maybe it is time for the webmaster to retire (another moaner and complainer).

Name:

Justin

E-Mail:

Hova19@msn.com

City/State:

Coram, NY

Date:

Tuesday, February 05, 2002

Suggestion

Well my mother has worked for Allstate for 14 years, and is now getting laid off by these bastards. Now what is she suppose to do after 14 years wasted at a shit ass company.

Name:

X-EMPLOYEE

E-Mail:

City/State:

FLORIDA

Date:

Monday, January 28, 2002

Suggestion

I am an x claims employee, that left 5 years ago when I saw the company going down the tubes into the crapper. I just kind of wonder, as to the thousands of dollars spent on the quality program, what happened to the program that "wasn't going away." I guess you became such a quality driven company, you saw no further need for improvements. I suppose that had you spent the money on customer service rather than some pie in the sky program with no return, this page wouldn't exist. Keep up the great job. Maybe we can all read your epitaph soon.

Name:

Chris

E-Mail:

cfsgl@allstate.com

City/State:

Seattle WA

Date:

Monday, November 05, 2001

Suggestion

Hey listen up.
I have worked for Allstate for over 20 years and make a great living at it. Yeah, we're a pain in the ass to a bunch of filthy chiros and attorneys, but that's okay with me.
Listen, this is a great place to make a living after you kiss some lesbo ass and work 60 hour weeks for about 5 years. Don't knock it until you have walked in my sandels amigo

Name:

ALLSTATE KISS MY ASS

E-Mail:

ALLSTATE KISS MY ASS

City/State:

ALLSTATE KISS MY ASS

Date:

Friday, November 02, 2001

Suggestion

THE WORST CROCK OF SHIT COMPAY THERE IS...AS AN EMPLOYEE WHO SERVICED AGENTS DURING OFF HOURS, I SAW THE BULLSHIT THINGS DONE TO POLICY HOLDERS ALL OVER THE UNITED STATES...NOW, WITH THE CLOSE OF THE DIAMOND BAR, CA CALL CENTER, HUNDREDS OF EMPLOEES ARE SUDDENLY WITHOUT A JOB. DB ATS CAN GO FUCK THEMSELVES WITH THEIR BULLSHIT SCHEDULES,CRAP "PTO" SYSTEM, AND NOOOOOO RESPECT, RECONITION, ETC FOR SENIORITY OR TIME PUT IN. THE SO CALLED "CIC" NEW BUSINESS MODEL THAT THEY EMPLOY (COPIED FROM STATE FARM) WILL DIE HORRIBLY, SINCE THEY CAN'T EVEN GET THEIR COMPUTER SYSTEMS TO WORK RIGHT MOST OF THE TIME (COMPASS ALSTAR, IMPACT, ETC.).********FUCK DIAMOND BAR ATS, AND ALL AM'S THEREIN---THIS ONE IS FOR ALL THE DECENT EMPLOYEES, MANAGERS AND OTHERS THAT THE DB ATS FIRED OR LET GO. THINK ABOUT THIS WHILE YOU ARE WORKING AT YOUR 5AM SAT AND SUNDAY SHIFT. I SUGGEST MAJOR RECOURSE TO ANYBODY LEFT AT THE DB FACILLITY.*****************

Name:

E-Mail:

City/State:

Date:

Tuesday, October 16, 2001

Suggestion

I always find it amusing that some of the most VOCAL people who seem to live and breathe on bashing Allstate..............are the same people (agents mostly) that have made hundreds of thousands of dollars through their agencies. If life is soooooo bad at Allstate then get out, or shut up! The unemployment rate is very low and if you are such the perfect employee (claim employee) or agent than you should have no problem finding another job!

Name:

Debbie

E-Mail:

dndwest@home.com

City/State:

Bloomington, Indiana

Date:

Monday, October 15, 2001

Suggestion

Allstate needs to stop trying to find ways to minimize its policyholders claims. Plain and simple. Stop using the current method of minimizing claims (at the expense of the polichyholder) for promotions and bonuses to its adjusters.
Moreover, if their adjusters would just freaking READ their own policy they would know that they can't do 75% of the crap they are doing now. Also, if the adjusters would bother to read the laws of the state they work in, it would really cut down on the problems they are currently experiencing with their policyholders.

Name:

E-Mail:

City/State:

Southern Cal.

Date:

Sunday, October 14, 2001

Suggestion

The nvs surcharge charged in California is illegal. It is a no-prior charge & Allstate knows this. They opted to settle a lawsuit regarding this issue, "to not deal with a protracted legal dispute ..."(that they would have lost) and promised refunds to the hundreds of thousands of customers that they have been gouging. It has been months and there is no sign of a refund. And the current rating plan is not revised. Nevermind the current 100 % down for all auto policies, and the new credit check for payments and the latest: pulling agents binding authority for 7 days on all new autos in the state' as mentioned in a mandatory meeting by Mike Bettini. Please note he did say it was still being considered, and we have not heard anything in a week so far. We hope we don't. Most agents are good people that run an honest business, but with management like what is provided by Allstate, people like Hank Barge will run this company into the ground. It is truly sad and I hope the powers that be make some fast and appropriate changes. Sorry, I can't sign my name as I still need my agency, and I am sure if 'they'knew who this was, 'they' would find a way to terminate my contract.

Name:

E-Mail:

City/State:

Date:

Sunday, October 14, 2001

Suggestion

If you think they treat Insureds and Claimants bad. Well you should know how fucked up they treat employees.12 hours days and getting paid for 8. Bullshit employee recoginition. Employees are quitting left and right. I personally apologize for screwing people, but hey I need a paycheck.

Name:

Insurance Investigator

E-Mail:

insur.dicktracy@aol.com

City/State:

anywhere

Date:

Monday, October 08, 2001

Suggestion

A company culture is an extension of the person at the top. In the case of Allstate, through the ranks, personnel is generally arrogant, looking over one's shoulder, often incompetent, defensive: if Allstate wants to improve its image, it has to make drastic changes. They appear to have the attitude, that because they are BIG, they are invincible. I think not!! Many GIANTS eventually fall on their sword -- I believe that will be Allstate's future -- unless they wake up and realize that the customer is what made them the BIGGEST.

Name:

Insurance Investigator

E-Mail:

insur.dicktracy@aol.com

City/State:

anywhere

Date:

Monday, October 08, 2001

Suggestion

A company culture is an extension of the person at the top. In the case of Allstate, through the ranks, personnel is generally arrogant, looking over one's shoulder, often incompetent, defensive: if Allstate wants to improve its image, it has to make drastic changes. They appear to have the attitute, that because they are BIG, they are invincible. I think not!! Many GIANTS eventually fall on their sword -- I believe that will be Allstate's future -- unless they wake up and realize that the customer is what made them the BIGGEST.

Name:

E-Mail:

City/State:

Date:

Friday, October 05, 2001

Suggestion

WHOEVER DESIGNED/STARTED THIS SITE SHOULD BE COMMENDED!!! - IF YA HAVEN'T BEEN COMMENDED YET, I COMMEND YOU!

Name:

Dionne Leon-Guerrero

E-Mail:

dlg84@home.com

City/State:

Date:

Friday, October 05, 2001

Suggestion

Thanks alot ALLSTATE!!! I am a college student, 20 years of age. I took up a policy in california and when I moved to Oregon, I was under the assumption I would recieve the samw great service I depended on.
Well I was wrong. The 'idiot' that worked at the allstate here in Oregon, quoted me an increase from $132.00 to $170.00. Which I unerstood because Oregon laws require more coverage. Well a month went by and I recieved absolutlely nothing regarding my new payments. So the day before my $170.00 was due I called to confirm my deduction from my account. Well the 'idiot' informed me it was $190.00 and not $170.00. So I paid the $190.00 and once again waited for a statement or at least my new insurance card. Well yet another month went by and still NO NOTICE. So I called AGAIN, the day before my payment was due to confirm it would be deducted. What happened? the 'idiot' informed me I would have to pay $215.00!!! Now this is not a common practice for ANY insurance. I recieved no notice whatsoever about why my insurance was so high and why it kept changing. They wouldn't even cancel the deduction, I had to pay a fee of $20.00 to cancel anything ALLsate would try to take out of my account.
I have a clean record...No accidents, no tickets. So no reason for hike and no notice of anything. Itranferred insurance agencies a day later and I only pay $159.00 now.
SCREW ALLSTATE

Name:

mike

E-Mail:

City/State:

san diego

Date:

Wednesday, October 03, 2001

Suggestion

I do not think they need to go f--k themselves or you they already have, or will, that is the the way of the beast.

Name:

Mark Tegges

E-Mail:

mtegges@allstate.com

City/State:

Baltimore, MD

Date:

Tuesday, October 02, 2001

Suggestion

I SUGGEST THAT ALL ALLSTATE EMPLOYEES GO F**K THEMSELVES AND THEIR COMPANY.

Name:

E.J. LORTHRIDGE

E-Mail:

City/State:

BEECH GROVE, IN.

Date:

Monday, October 01, 2001

Suggestion

F*** ALLSTATE AN EVERYBODY THAT WORKS FOR THEM.

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